Shipping Policy
General
We make every effort to ensure your order is shipped as quickly as possible. Regular Ground Shipping is FREE orders over $75 shipped to the contiguous 48 states. On these orders, no additional shipping costs are charged. After credit approval, most orders are shipped within 2-3 business days. Please note that some items may be back ordered and in this case we will have a sales associate contact you as soon as we have a confirmed date that the product will be available for shipment. If there is a significant delay in your order, you may be entitled to a refund on items not yet shipped.
Because expedited delivery service involves air transport, some items cannot be shipped via these options. Some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify, or cancel your order for a full refund.
Our preferred shipping carrier is UPS, however, if fixture exceeds UPS size limit it will be shipped via freight collect. On oversized items the shipping charge will be listed on your order confirmation. Multiple-item orders are not necessarily shipped out simultaneously.
Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. Please save these e-mails for your records.
Expedited shipping
Options such as 2nd day air, are available upon check-out at an additional cost. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times.
General
We make every effort to ensure your order is shipped as quickly as possible. Regular Ground Shipping is FREE orders over $75 shipped to the contiguous 48 states. On these orders, no additional shipping costs are charged. After credit approval, most orders are shipped within 2-3 business days. Please note that some items may be back ordered and in this case we will have a sales associate contact you as soon as we have a confirmed date that the product will be available for shipment. If there is a significant delay in your order, you may be entitled to a refund on items not yet shipped.
Because expedited delivery service involves air transport, some items cannot be shipped via these options. Some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify, or cancel your order for a full refund.
Our preferred shipping carrier is UPS, however, if fixture exceeds UPS size limit it will be shipped via freight collect. On oversized items the shipping charge will be listed on your order confirmation. Multiple-item orders are not necessarily shipped out simultaneously.
Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. Please save these e-mails for your records.
Expedited shipping
Options such as 2nd day air, are available upon check-out at an additional cost. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times.
Visit our blog to learn more about lighting and decorating your bathroom. You will also receive updates and shopping guides for all our lighting products.
